For tours, a deposit of $300 per traveler is due at reservation. Remaining balance is due 60 days prior to the day of departure. Cruise reservations require a deposit of 15%. Remaining balance will be due 60 days prior to the day of departure. Deposits are applied towards final payment.
Tours canceled at least 59 days prior to their beginning of a tour will incur a cancellation penalty that equals to the amount of deposit. Tours canceled less than 60, but more than 30 days before the beginning of the trip will incur a penalty of 25% of total cost of the tour. For tours canceled less than 29 days before the beginning of the tour you will incur a penalty of 50% of entire cost of your tour.
Cruises canceled at least 59 prior to their start date incur a cancellation fee of 15% of full fare. Cancellations made from 58 to 49 days before departure incur a fee of 50% of full fare. Cruises canceled from 48 to 31 days before the departure date will incur a cancellation fee of 75% of full fare. Cruise cancellations made fewer than 30 days prior to the first day of the cruise program will incur a cancellation fee that will amount to 100% of the entire cruise cost.
Hotel reservationsHotel reservations made as part of a package tour are subject to cancellation policies of Tours. Single hotel reservations that are not part of a package tour require full payment at the time of booking. Cancellations are subject to one-night penalty. A no-show is considered a cancellation and is also subject to one night-stay penalty.
Airfares or train tickets
Full payment is required at time of booking is required for airfares and train ticket reservations. Canceled airfare reservations are subject to cancellation fees established by airlines. Canceled train reservations are subject to penalty fee of 30% of the total amount if canceled more than 3 days before departure date on the ticket. Train ticket reservations cannot be canceled less than 3 days before departure date.
Visa processing
Visa service can be canceled, but any fees paid to the Russian Consulate are non-refundable. Passengers are responsible for making sure that correct travel documents are obtained. In particular to check to ensure that “Date of Entry” and “Date of Exit in the visa” correspond to their travel plans. Notwithstanding any visa processing services that it offers, TRAVELALLRUSSIA accepts no responsibility for obtaining visas. Complimentary visa processing service is available only for customers who book a package tour or cruise and only if documents are submitted to TRAVELALLRUSSIA 40 days or more prior to departure date.
Airport transfers
Maximum wait time of the meeting driver at the airport is 2 hours. Maximum wait time at the hotel is 30 minutes. Upon expiration of this time the driver will leave without further notice. Extension of time can be requested. Additional waiting time will be billed at standard hourly rates. To request extension of transfer, please contact one of our emergency numbers that will be provided for your trip.
If you cannot find your driver or unsatisfied with the quality of service provided, please contact one of the emergency numbers. It is responsibility of a customer to confirm his or her flight schedule prior to departure and to notify TRAVELALLRUSSIA of any required changes in transfer arrangements.
Guided services, theater performance tickets or museum entrance fees
Cancellations of guided services, theater performance tickets or museum entrance fees can be made no later than two days before their scheduled date. Cancellation penalties will be assessed by your tour manager in each particular case. In most cases we will not be able to recover any of museum entrance fees or theater performance tickets, but will be able to recover up to 50% of the cost of guided services.
Insurance
Trip insurance is not required for your trip, but it is highly recommended. In the event that cancel your participation in a travel program or have a medical emergency, trip insurance may be the only source of reimbursement.
For canceled trips refunds will only be made only after we have confirmed any fines or penalties to be applied to your reservation. The costs of visas covered by TRAVELALLRUSSIA, if any, will be deducted from the total amount of refund. For canceled packages tours/cruises that include airfares obtained through TRAVELALLRUSSIA, the air portion of the refund will be processed only after the return of airline ticket.
There are no refunds for missed services, except for verifiable extenuating circumstances. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis.
TRAVELALLRUSSIA IS A TRAVEL AGENCY THAT MAKES TRAVEL ARRANGEMENTS FOR ITS CLIENTS. WE DO NOT OWN OR OPERATE ANY OF HOTELS, PLANES, TRAINS, SHIPS OR CARS. TRAVELALLRUSSIA CONDUCTS BUSINESS UNDER SEVERAL NAMES, INCLUDING TRAVELALLRUSSIA, ALL RUSSIA CRUISES, GOLDENRING CRUISES, RUSSIANTRAINS.COM, and RUSSIANHOTELS.COM. ALL OF THESE SERVICES ARE SUBJECT TO SAME TERMS AND CONDITIONS.
TRAVELALLRUSSIA is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
TRAVELALLRUSSIA is not responsible for delays, changes or cancellation costs due to incorrect, incomplete or expired traveler documents.
In the event of cancellation, delay or rescheduling mandated by any of the aforesaid causes beyond TRAVELALLRUSSIA's control, the passenger shall have the option of accepting in lieu of the original tour such rescheduled tour or other substituted tour(s) as may be offered, or else, receiving a refund of as much of such advance tour expenditures as TRAVELALLRUSSIA can recover on the traveler's behalf from carriers, third-party tour vendors, etc., but, TRAVELALLRUSSIA shall not have any obligation or liability to the traveler beyond the foregoing. For more details see section “Itineraries, Changes and Price Increases.
TRAVELALLRUSSIA reserves the right to make alterations to the tours itinerary and to substitute hotels, vehicles, ships, or activities if this is required. TRAVELALLRUSSIA reserves the right to cancel, delay, or reschedule any tour prior to departure, and, so long as this is not due to any of the aforesaid causes beyond our control, the passenger shall be entitled to a full refund of all monies paid to that point if he/she so desires, less any non-refundable deposits or uncollectible expenses incurred. For more details see section 4. Cancellation Policies.
Customers specifically release TRAVELALLRUSSIA from any and all claims for loss or damage to baggage or property or from personal injuries or death, or from loss or delay, arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, medical personnel or other providers of services or facilities. All arrangements made for tour participants with independent contractors, including medical services, are made solely for convenience to participants and are done at the participant's own risk. TRAVELALLRUSSIA specifically disclaims all liability for damages for emotional distress, mental suffering or psychological injury of any kind, except to the extent prohibited by 46 U.S.C. §183c(b).
Some of the tours offered by TRAVELALLRUSSIA are of adventure travel type. There are certain inherent risks in adventure travel. These include, but are not limited to, hiking, climbing injuries and altitude sickness, and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. Passenger assumes all such risks with regard to these possibilities.
It is the responsibility of The Traveler to become informed about the most current travel advisories and warnings by referring to the U. S. State Department's travel website at www.travel.state.gov or by phone at 1-888-407- 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should The Traveler still choose to travel, notwithstanding any travel advisory or warning, The Traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the Itinerary, or any information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in State of Virginia, US, in accordance with the rules of the Arbitration Association then existent.
The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. TRAVELALLRUSSIA reserves the right to decline to accept anyone on a trip. TRAVELALLRUSSIA reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
Tickets, vouchers, and any other travel documents are subject to all terms and conditions of the respective suppliers (some of which may limit supplier's liability). Under no circumstances shall TRAVELALLRUSSIA be construed as a carrier under a contract for safe carriage of the passenger or his or her belongings. TRAVELALLRUSSIA and the owners and operators of the vessels for which TRAVELALLRUSSIA offers cruises shall be entitled to any and all liability limitations, immunities and rights applicable to them or any of them under the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI), with protocols and amendments, together with the further provisions of the International Convention of Limitation of Liability for Maritime Claims, 1976, with revisions and amendments (hereinafter collectively referred to as the "Convention"), if and as applicable, and by those other and further limitations of liability set forth in the statutory and general maritime law of the United States, (including Title 46 U.S. Code Section 181-186, 188), as well as any other applicable nation's laws limiting liability. TRAVELALLRUSSIA and the owners and operators of its partner vessels shall be entitled to claim the benefit of whichever law, regulation, treaty or doctrine provides the greatest legal protections to TRAVELALLRUSSIA and the owners and operators of these vessels.
Neither TRAVELALLRUSSIA nor its partners shall be liable for delay or inability to perform any condition in Itinerary caused by or arising out of strikes, lockout or labor difficulties or shortages whether or not the Carrier is party thereto, or explosion, fire, collision, standing or foundering of the vessel or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and wheresoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, Acts of God, or other circumstances beyond their control.
TRAVELALLRUSSIA has no responsibility for any changes in travel plans caused by airline delays and will not accept any responsibility for mistakes or errors in airfare bookings made by independent third parties. It is up to the traveler to ensure the correct arrival and departure flight information from the tour start and end cities as well as a correct spelling of his/her name.
Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.
TRAVELALLRUSSIA agrees to provide all of the services listed in your travel itinerary, except for the optional services that may be listed in the itinerary. TRAVELALLRUSSIA is not responsible for excess baggage charges, drinks, beverages, meals and any other additional costs to the customer that are not listed in the itinerary.
TRAVELALLRUSSIA shall not be required to refund any amount paid by any tour participant who must leave the tour prematurely for any reason, nor shall TRAVELALLRUSSIA or its affiliated or partners be responsible for the lodging, meals, return transportation or other expenses incurred by such tour participant.
TRAVELALLRUSSIA also reserves the right to withdraw a tour or any part of it to make such alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.
Prices are based on current rates of exchange and TRAVELALLRUSSIA reserves the right to increase prices of its tours and cruises to reflect fluctuations in foreign exchange markets. If the currency rate between US dollar and Euro moves by 7.5% or more from the day of quotation to the day of receipt of a booking request then TRAVELALLRUSSIA reserved the right to re-quote the service, if it deems it necessary or desirable.
In case of Trans-Siberian tours booked more than 45 days prior to the departure date, TRAVELALLRUSSIA reserves the right to adjust the price if the train transportation provider increases the price of the ticket(s) included in the itinerary by more than 5% in comparison to the original price. The original ticket price is defined as the price of the train ticket at the moment when the original quote for the tour was offered to the customer.
TRAVELALLRUSSIA is not responsible for omissions in the itinerary, printing and/or presentation errors and reserves the right to make corrections as required.
PAYMENT OF THE PROGRAM PRICE CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN.
